Conceived in Microsoft Power Platform
ServiceTeam ITSM enables IT to deliver smart customer service using Microsoft Power Platform. It includes built-in Power BI dashboards for clear ITSM insights. With no coding required, you can create business process flows and workflows easily. Codeless configuration lets you quickly adapt, save costs, and provide affordable IT services.
Incident and Problem Management
ServiceTeam ITSM offers ITIL®-aligned best practices for service-focused IT operations. With Productivity Panes, agents get a comprehensive view of information to handle incidents and requests efficiently without leaving the ticket. ServiceTeam ITSM also enables straightforward identification of problems, use of known error databases, and linking of issues to relevant tickets and services.
Self-Service Portal / Outlook Add-In
ServiceTeam ITSM lets your users and customers, see announcements, search a knowledge base, raise tickets and more – providing users with an intuitive way to efficiently and effectively resolve common and minor IT issues or easily get more help when needed. The ServiceTeam ITSM Outlook Add-In lets your employee create tickets and request services right from Microsoft Outlook.
Service Request Management
The ServiceTeam ITSM Request Catalog enables automated, standardized self-service requests. Its service catalog provides a single view to manage service details like offerings, criticality, benefits, and dates. Service Mapping links configuration items to supported services, allowing faster analysis and incident resolution while reducing risk. The built-in approval feature automates and simplifies approval management.